Return/Refund Policy

1. Refunds for Non-Custom Items:

  • If you are not completely satisfied with your non-custom jewelry item, you can request a refund within 48 hours from the date of delivery.
  • To initiate a refund, please contact our whatsapp customer support team at 8602055447
  • Items must be returned in their original condition, unworn, and with all original tags and packaging intact.
  • Once we receive and inspect the returned item, we will process the refund to your original payment method. Please allow 5-10 business days for the refund to be reflected in your account.
  • A return fee will be charged by our courier partner for delivering back the items to our Workshop 

2. Returns for Non-Custom Items:

  • We accept returns for non-custom jewelry within 48 hours from the date of delivery.
  • To initiate a return, please contact our customer support team at 8602055447
  • Items must be returned in their original condition, unworn, and with all original tags and packaging intact.
  • Return shipping costs are the responsibility of the customer.

3. Custom-Made Items:

  • Due to the personalized nature of custom-made jewelry, we are unable to offer refunds on these items unless they are damaged or defective.
  • If you receive a custom item that is damaged or defective, please contact us within 48 hours of receiving the item, and we will provide instructions on how to proceed.

4. Return Process: To initiate a return, please follow these steps:

  1. Contact our WhatsApp support at 8602055447 within 48 hours of receiving your non-custom item(s) to request a return.
  2. Securely pack the item(s) in a box or envelope of your choice, ensuring it is well-protected during transit. Please write your order number on the outside of the package.
  3. Mail your return package using a traceable carrier to the address provided by our customer support team.
  4. Once we receive your package, we will promptly process your return and initiate the refund.

4. Exceptions to Returns:

  • Returns for size-related reasons are not accepted, as size information is provided in the product description.
  • Items showing color differences or size issues will not be accepted under this policy.

5. Color Discrepancies and Size Information:

  • Please note that while we take all product photos in-house using daylight and premium lenses, slight variations in color may occur due to differences in monitor or phone screen resolutions and color settings.
  • We maintain a standard size for all our products, clearly mentioned in the product description on our website.

At Foreva Culture, your satisfaction is important to us, and we aim to provide you with a seamless shopping experience. We appreciate your understanding of our refund and return policy and your trust in our products.

If you have any questions or require assistance, please contact our WhatsApp support at 8602055447.