Cancellation Policy

1. Cancellation Eligibility:

• Non-Custom Items: You may cancel an order for non-custom jewelry items within 24 hours of placing the order.
• Custom Items: Due to the personalized nature of custom-made jewelry, cancellations for custom orders are not permitted once the production process has begun.

2. How to Request a Cancellation:

• To cancel an order for a non-custom item, please contact our customer support team at [customer support email/phone number] within 24 hours of placing the order.
• For custom items, please note that once production begins, cancellations are not possible. Please review your order carefully before confirming.

3. Refunds for Cancelled Orders:

• If you cancel an order for a non-custom item within the eligible time frame, a full refund will be issued to your original payment method.
• If you attempt to cancel a custom order after production has begun, we regret that we cannot issue a refund. The effort and materials put into creating your unique piece prevent us from processing a refund for custom items.

4. Changes to Custom Orders:

• If you wish to make changes to a custom order, please contact us as soon as possible. Depending on the stage of production, we will do our best to accommodate your request. Additional charges may apply for substantial changes.

5. Contact Us:

• If you have any questions or concerns about our cancellation policy, please reach out to our customer support team on WhatsApp +91 8602055447. We are here to assist you.

WhatsApp Customer Support- +91 8602055447

At Foreva Culture, we value transparency and strive to provide a smooth experience for our customers. We appreciate your understanding of our cancellation policy.